Skip to main content
July 30, 2026

Dragging item with file attached to account on another server fails silently

  • July 30, 2026
  • 3 replies
  • 2 views

On the Mac app (8.12.32), when dragging an item with a file attached from one account to another, the “Move Item” window pops up, but clicking the “Move Item” button doesn’t do anything (button flashes but fails silently).

The source account is a family account on 1password.com, destination account is a business account on 1password.ca

It’s only when using the “Move” menu that I see a “Can’t move file reference to a different server”.

I’d expect a popup message instead of a silent fail. I’d also expect the popup message to display the name of the item, because it makes all transfers fail if I’m dragging multiple items at once.

3 replies

1P_Gem
1Password Employee
1Password Employee
August 4, 2026

Hi ​@leojourdan, thanks for taking the time to report this!

The lack of a failure message when dragging items with file references between accounts (especially those in different regions) is a known issue our developers are looking into, and I’ve added your report to the internal tracker. I’m sorry for any inconvenience caused.

If you have any further questions or concerns, let us know!

September 22, 2026

I got the same message on my end, it looks like for me it was in reference to the images I attached to some entries on my family account and nothing else seemed to be bothering it. Removing the icons let me move the entries without issue. Hope this helps!

1P_Gem
1Password Employee
1Password Employee
September 23, 2026

Hi ​@GamingIsGambling, glad to hear you were able to move the items successfully after removing the attached icons. Thanks for sharing!