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July 30, 2026

Dragging item with file attached to account on another server fails silently

  • July 30, 2026
  • 1 reply
  • 1 view

On the Mac app (8.12.32), when dragging an item with a file attached from one account to another, the “Move Item” window pops up, but clicking the “Move Item” button doesn’t do anything (button flashes but fails silently).

The source account is a family account on 1password.com, destination account is a business account on 1password.ca

It’s only when using the “Move” menu that I see a “Can’t move file reference to a different server”.

I’d expect a popup message instead of a silent fail. I’d also expect the popup message to display the name of the item, because it makes all transfers fail if I’m dragging multiple items at once.

1 reply

1P_Gem
1Password Employee
1Password Employee
August 4, 2026

Hi ​@leojourdan, thanks for taking the time to report this!

The lack of a failure message when dragging items with file references between accounts (especially those in different regions) is a known issue our developers are looking into, and I’ve added your report to the internal tracker. I’m sorry for any inconvenience caused.

If you have any further questions or concerns, let us know!