Error when onboarding new SSO User

Question

1 Password for EnterpriseSSO Method EntraHosted SCIMManaged GroupWhen I add a new user to a group to automatically onboard them now, when the user gets to the email verification step, that user gets "An Unknown Error Occurred" "Contact your account administrator for help.".  below that in the response is "Error(SecureChannelCreateSession(Fetch)) 
 at /builds/dev/cc/confidential-computing/crates/internal/cc-secure-channel-client/src/lib.rs:445"This did not happen with the first user to onboard through this group, but it has happened with all others. After 48 hours I was able to re-invite one of the users and push them through, but I want to know how to avoid this in the future.

Trevor_1P · Answer

Hi @cmansfield,I'm sorry that you're seeing this error when onboarding new users. To help us further look into it, the next time you see the error could you send us a console log from your browser?Save a console log in your browserAttach the log to an email message addressed to mailto:support@1password.com. With your email please include:- A link to this thread: https://www.1password.community/discussions/1password-work/error-when-onboarding-new-sso-user/170611- Your forum username: cmansfieldYou should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

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