Question

I botched my MacBook Air install of the upgrade to 1Password8...HELP!

Forum|Forum|3 months ago
March 11, 2026
3 replies
112 views

Sometime during the installation of 8 on my MacBook Air, I tried to do something I thought the installer would want me to do before it actually asked for it. What I ended up with is the v7 app residing on my desktop, and any attempt to delete it or move it is denied. I have tried to restore v7 by moving it to the applications folder, but the system indicated the app must be downloaded from iCloud, which it will not allow me to do. This is all user error...lol, v7 is working fine on my iPhone and iPad.

Please help so that I may simply have 7 gone and 8 installed and working normally! Thank you!

Mark

macOS

1P_Dave

1Password Employee

Hello @79fender! 👋

I'm sorry that you're running into issues when installing 1Password 8. I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password-work/i-botched-my-macbook-air-install-of-the-upgrade-to-1password8-help/168360
Your forum username: 79fender

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

7

79fenderAuthor

Dave, I have followed your instructions and twice sent the email with the requested information; however, I have not received an automated response with a Support ID number. I have checked spam mail, and there is nothing there either. What is another way I can get the information to you?

7

79fenderAuthor

Hi Dave, twice I have sent the email with all the info as requested; however, I have not received an autoresponse with an ID number. Mark

1P_Dave

1Password Employee

@79fender

I'm sorry for the delay in responding. We've received your emails and it looks like my colleague sent you a reply yesterday, do you see it in your inbox? If you don't then check your spam/junk folder. Let me know if you don't see it there.

-Dave

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