Need to transfer ownership of 1password account because original owner is no longer with organization

Hello ​@aldhawest! 👋

Thanks for your patience. We’re currently handling a high volume of inquiries, and our team is working to catch up. Opening additional chats or tickets won’t speed up the process.

For security reasons, we can’t access customer accounts or change group access on your behalf. An administrator should first sign in to 1Password.com, select Groups in the sidebar, and open the Owners group. The People section lists all current owners, and another owner may be able to help.

If no owner can sign in, but you still have access to a previous owner’s email account, you may be able to regain access through the account recovery process. Recovery requires at least one administrator who can sign in to their own account. Once recovery is initiated, open the recovery link from the owner’s email account and reset their sign-in details. You can then sign in as the owner and promote another user to the Owners group.

If neither option works, please sit tight. Your support ticket is in our queue, and a colleague will follow up soon. Since a communications channel is already open via email, I’ll close this community thread.

-Dave