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kp_janicekang
April 23, 2025
Question

Selecting a vault from the Vaults list doesn't actually open the vault, opens "All Vaults"

  • April 23, 2025
  • 1 reply
  • 106 views

I use 1Password for business. When I login and navigate to Vaults from the right-hand menu, then select a specific vault and click "Open Vault", it just takes me to "All Vaults". I can then use the dropdown menu on the far left to open the specific vault I need, but this is really annoying for me and I don't understand why it doesn't work the first time. Does anyone else have this problem?

1 reply

1P_Timothy
1P_Timothy
Community Manager
April 30, 2025

Hi @kp_janicekang, thanks for writing in!

Just to confirm, are you seeing this behavior when you're signed in on the 1Password website? I'd also like to ask if your organization has numerous vaults, say over 50? Thanks again!

K
kp_janicekangAuthor
April 30, 2025

Yes, on the 1Password website. And yes, we definitely have over 50 vaults.

1P_Timothy
1P_Timothy
Community Manager
April 30, 2025

Thanks for confirming that @kp_janicekang.

I suspect the behavior you're seeing is related to a bug we're investigating where the vault view will open to all vaults instead of the specific vault when numerous vaults are in use (the magic number we found is 66). I've gone ahead and added you as an affected user.

For the time being, selecting a specific vault from the dropdown as you described is likely the best workaround on the 1Password website. My apologies for the trouble here.

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