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BellFamInt
December 17, 2025
Question

Spinning circle of death during upgrade

  • December 17, 2025
  • 1 reply
  • 47 views

I have elected to upgrade within 1Password's MacOS app to the subscription service, but after I selected the 1Password for Teams, put in all of my information, select my existing account, and start the process, I get the spinning wheel of death... The same thing happens when I try to upgrade my app in iOS. Any suggestions?

1 reply

Trevor_1P
Trevor_1P
1Password Employee
December 18, 2025

Hi @BellFamInt,

Sorry that you're experiencing this issue when trying to upgrade. I think this may require some help from our Support team over email. I'd therefore like to ask you to create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/spinning-circle-of-death-during-upgrade/165618
  • Your forum username: BellFamInt


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

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