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September 10, 2026

System Down due to Expired Client Secret

  • September 10, 2026
  • 1 reply
  • 7 views

We are in the same situation. Support ticket 772842 submitted, no response as yet.

​@jwhitaker-vg Was support able to update the client secret on your behalf? I can’t find any information that indicates whether support is able to do this or not. 
 
/cc ​@1P_Dave - It would be good to be able to provide more details with a support request, such as urgent and impact than just a text description. No one in the entire company can access any secrets at the moment.

    This topic has been closed for replies.

    1 reply

    1P_Dave
    1Password Employee
    1Password Employee
    September 11, 2026

    Hello ​@stw! 👋

    I’m sorry for the delay, I’ve flagged your ticket internally and one of my colleagues will reach out to you soon via email. 

    Since we have a communications channel open with email, I’ll close this community thread. 

    -Dave