The vault is not loading

Question

At work, I manage 1Password. This includes adding, modifying, and removing users, as well as managing access to vaults.I am currently experiencing an issue when trying to view a person's vaults. I receive the following error message:"An issue occurred while loading vaults for this person."Has anyone encountered this issue before, or can someone help me resolve it?

geavanderveen · Accepted Answer

Hello Dave,First of all, thank you for your quick response.I have checked again today and now I can see the vaults for all users again. For your information I use MS edge. It was apparently a hiccup.Thanks again for your help. I'm happy to see everything is working properly now.Best regards,Gea

1P_Dave · Answer

Hello ​@geavanderveen! 👋I’m sorry that you’re running into a loading issue when trying to manage a vault. Can you try to access the webpage using another browser to see is that might help?If you see the same issue in another browser then can you tell me if the issue is onlyoccurring with one specific person or vault? Or is itoccurring for multiple people and vaults? And can you share a screenshot of the error and where specifically you’re seeing it?-Dave

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