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hansoner
Oct 16, 2026 5:39 PM UTC

Unable to access vault details: I can't set a vault 'safe for travel'

I’m trying to set a vault to ‘Safe for Travel’. Steps tell me to click vaults on the left on the web. I get my list of vaults, but when I click on any vault a blank page loads. I get nothing.

I have tried multiple browsers, two different computers (Mac-daily use, windows as a test for this issue), my phone, wifi/off wifi, cleared web data for 1password.

Anyone run into this? Know how to fix it?

Pinned Reply By 1P_Dave

Hello ​@hansoner! 👋

I’m sorry that you weren’t able to access vault details on 1Password.com Our engineering team have deployed a fix for an issue affecting the 1Password web app where opening certain vault details may result in a blank page being displayed.

The issue has now been resolved, and you should be able to access your vault details normally. You can find more details here: Some users are unable to view vault profiles using the web interface

Please refresh the page and then try to access your vault’s details again, let me know if you still see an issue.

-Dave

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4 replies

hansonerAuthor
Oct 16, 2026 5:49 PM UTC

Also, from the web home page, I can view the vaults in the center pane. When I click on the gear for any of them, I get a blank page too.

1P_Dave
1Password Employee
1P_DavePinned
1Password Employee
Oct 16, 2026 6:06 PM UTC

Hello ​@hansoner! 👋

I’m sorry that you weren’t able to access vault details on 1Password.com Our engineering team have deployed a fix for an issue affecting the 1Password web app where opening certain vault details may result in a blank page being displayed.

The issue has now been resolved, and you should be able to access your vault details normally. You can find more details here: Some users are unable to view vault profiles using the web interface

Please refresh the page and then try to access your vault’s details again, let me know if you still see an issue.

-Dave

hansonerAuthor
Oct 16, 2026 7:41 PM UTC

Thanks ​@1P_Dave! It’s working!

1P_Dave
1Password Employee
1P_Dave
1Password Employee
Oct 16, 2026 9:20 PM UTC

Thank you for confirming! I’m glad that everything is working again and I’m sorry for the inconvenience caused. 

-Dave

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