Question

Unable to set up Teams Starter Pack

Forum|Forum|2 months ago
April 23, 2026
2 replies
71 views

The President of our 4 person company, subscribed to the Teams Starter Pack and made me an admin. When I look at the Team (So far it's only the two of us), I can see his personal vault, but not his work vault, which is the opposite of what he intended. He has asked me to figure out what's wrong and I've tried looking but can't find a way to address this. HELP.

1P_Gem

1Password Employee

Hi @LSullivan1940, welcome to the Community!

There are a couple of reasons this could be happening, but you may find this support article a helpful starting point for learning how creating and managing access to vaults works:

Create, share, and manage vaults in your team

If the above information doesn't help, I'd like to have our support team take a closer look at things over email, as resolving this may require discussing account-related information.

Could you email in to support@1password.com with a link to this thread, and your forum username?

You'll receive a reply with a support ID number. Please post that here so I can join the dots. Thanks!

L

LSullivan1940Author

Thank you! I'll review the article now. Our President is on vacation this week, which may complicate things, but I'll also do as you requested with Support. Thank you!