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Upgrading to Enterprise

Forum|Forum|25 days ago
August 20, 2026
3 replies
14 views

Hi all,
We are a VERY happy business customer with ~50 accounts currently provisioned. We provide shared administrative services for a group of healthcare organizations with common ownership and multiple Microsoft tenants. I have been unable to reach anyone at 1Password who can help me convert our account from a single-entity business tier to a multi-entity enterprise tier of service. Any advice on a human contact who can help with this? I’ve called, sent about four emails to support, and have made no progress. Wanting to spend more money and I can’t seem to get there! Thanks in advance for the help.

Non-Technical Question

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Best answer by 1P_Timothy

Thanks for sharing that @Jason_Guinn.

I’ve tracked down the ticket and flagged it with our team internally. You should get a reply back before too long, but please reach out if there are any issues. Thanks for your patience here.

1P_Timothy

Community Manager

Hi @Jason_Guinn, thanks for writing in.

I’m sorry there’s been an issue getting in contact with us. If you received a ticket number when you sent in those emails could you share that with me here? I’d be happy to help make sure it’s surfaced with our team.

J

Jason_GuinnAuthor

Hi Timothy! No worries at all - appreciate the response. I actually don’t have a ticket number, but I called in on 7/30, then received the following message from support@1password.com at 11:52 Eastern. I replied at 12:14pm Eastern the same day. Sent a follow-up response on Aug 11, and added business@1password.com to the recipients. In any case, very very pleased with the product and would love to take next steps!

===
Hi there!

This is Jon over on the support team at 1Password, just following up on our phone conversation today, July 30, 2026.

I understand that you have few different organizations that you're looking at using 1Password for. Would you mind sharing, in your own words, what your goal is here?

I've escalated your ticket to our Sales team, so they'll receive your reply and can follow up with next steps.

Have a great day.

Jon
Sr Service Representative - 1Password Support

https://support.1password.com/
===

1P_TimothyAnswer

Community Manager

Thanks for sharing that @Jason_Guinn.

I’ve tracked down the ticket and flagged it with our team internally. You should get a reply back before too long, but please reach out if there are any issues. Thanks for your patience here.

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