Forum Discussion

79fender's avatar
79fender
New Member
14 hours ago

I botched my MacBook Air install of the upgrade to 1Password8...HELP!

Sometime during the installation of 8 on my MacBook Air, I tried to do something I thought the installer would want me to do before it actually asked for it.  What I ended up with is the v7 app resid...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
13 hours ago

Hello 79fender​! 👋

I'm sorry that you're running into issues when installing 1Password 8. I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/i-botched-my-macbook-air-install-of-the-upgrade-to-1password8-help/168360
  • Your forum username: 79fender


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave