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Stephan86's avatar
Stephan86
New Contributor
2 months ago
Solved

Integration status: Connection Problem in Chrome on Win11

Hello, Team!

This is a problem report for the 1Password app extension in Chrome on Windows 11.

I've been using the 1Password extension for Chrome for years now at home on Win11. At work we changed currently also for Win11. Therefore i got a new laptop and there i was not able to connect the app extension in chrome to the desktop app, even though the app is running and unlocked.

The extension settings page shows:

Integration status: Connection problem
Please make sure the 1Password app is unlocked.

  • I've made sure the 1Password app is running and unlocked
  • I've checked through all the settings in the extension and the app and nothing is off
  • I've tried removing and reinstalling all three: the extension, the desktop app and the browser itself
  • Windows and Chrome are up to date and running perfectly
browser extension
windows
  • Stephan86's avatar
    Stephan86
    25 days ago

    Thank you very much for analyzing my policy settings. Finally, the solution was found:

    you will need to ... set com.1password.1password as an exception to the NativeMessagingAllowlist policy for the NativeMessaging process to get the integration working again...

10 Replies

  • Stephan86's avatar
    Stephan86
    New Contributor
    25 days ago

    Thank you very much for analyzing my policy settings. Finally, the solution was found:

    you will need to ... set com.1password.1password as an exception to the NativeMessagingAllowlist policy for the NativeMessaging process to get the integration working again...

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      25 days ago

      Thank you for sharing with the community! 

      -Dave

  • Thatje's avatar
    Thatje
    New Contributor
    27 days ago

    I have the same issue since switching to MSIX version of 1password. I already opened a ticket with diagnostics attached (FMU-83151-8710).

  • Stephan86's avatar
    Stephan86
    New Contributor
    2 months ago

    I want to try this solution, especially editing the registry. Unfortunately, I work on a managed company laptop. I have requested the registry change, but unfortunately it is taking some time. I will get back to you.

    Thank you very much so far.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello Stephan86​! 👋

    I'm sorry that the integration between 1Password in the browser and the desktop app isn't working on your Windows PC. Thank you for sharing the steps that you've tried so far, can you try the following: 

    1. Open and unlock 1Password for Windows.
    2. Click your account or collection at the top of the sidebar and click Settings.
    4. Click Browser.
    5. Turn "Connect with 1Password in the browser" off and then back on. 

    Then in the browser: 

    6. Open your browser.
    7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    8. Turn "Integrate this extension with the 1Password desktop app" off and then back on.

    If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and the same error message that you posted before? Can you tell me which version of both the desktop app and the browser extension you're using?

    -Dave

    • Stephan86's avatar
      Stephan86
      New Contributor
      2 months ago

      Hello 1P_Dave,

      Thank you for your reply.
      I tried your solution, but unfortunately it didn't work.

      I see a yellow dot in the browser extension settings. The error message remains unchanged.

      Browser extension version: 8.11.2.21 in channel "Stable"
      1Password App: 8.11.2 in channel "Production"


      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        Stephan86​ 

        I'm sorry that the steps didn't help. Can you also try the additional steps in this article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

        If that still doesn't resolve the issue then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password-work/integration-status-connection-problem-in-chrome-on-win11/159479/replies/160030
        • Your forum username: Stephan86


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave