Forum Discussion

Thermalexposure's avatar
Thermalexposure
New Contributor
6 months ago

Secure Input Bug is so annoying

If you search this forum for "secure Input" you will find lots of mac users going back YEARS who have this problem: If 1Password is running, your mouse-keyboard shortcuts (i.e. cut/copy/paste) or mac...
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Thermalexposure's avatar
Thermalexposure
New Contributor
6 months ago

This happens when running 1password at all. If the app is active mouse button assigned keystokes don't work. I'm using Logitech Options+ app. Logitech has a helpful article to help users diagnose this issue: https://support.logi.com/hc/en-us/articles/360023189334-Logitech-Options-and-Options-issues-when-Secure-Input-is-enabled

This sequence reveals 1Password as the offending app. I should be able to have 1password running in the background or even as a foreground app without this incredibly frustrating bug screwing with my workflow. here should at the very least be an option to disable it.

Closing 1password entirely releases the secure input and returns my macros to normal.

Searching these forums for "secure input" will reveal many, many users facing the same issue with the only solution being "quit 1password." Seems very strange to advise people not to use your application after they've been googling the fix and no doubt tearing their hair out. Please fix this.

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi again Thermalexposure​,

    Thanks for answering so quickly! 

    To help us get into the details of why you're running into this bug, I'd like to ask you to create a diagnostics report from your Mac and open a support ticket with us.

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread url
    • Your forum username username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!