Forum Discussion

chris000's avatar
chris000
Occasional Contributor
3 years ago

1 time password error

Hi, I recently started using 1Password's 1 time password feature for 2FA on my online accounts. Unfortunately, the one time 6 digit code has come back as invalid upon login for multiple accounts (Fac...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey chris000,

I'm sorry for the trouble you are having with filling 2FA codes. As Former Member has suggested, in order for 2FA to work, both the website and your device need to generate the same exact 2FA code at the same time. If the website generates one that is different than yours, you will get an error that your code is incorrect.

2FA is highly reliant on your device's clock so my first suggestion would be to check the computer's clock and make sure it is as accurate as it can be, you can check with this website: https://time.is/.

Next can you provide me with examples of websites where 2FA is working as expected and where it isn't so I can do some testing? Did you take the same steps on both of these sites to scan the QR code to add 2FA?

Any detail would be most useful, I look forward to hearing from you.