Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

1P for Edge on Windows not unlocking

Hi, my 1Password Browser Extension on Edge on Windows does not automatically unlock when I unlock the app. I have already tried to uninstall everything and reinstall the app and the Browser Extens...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hoelder

I'm sorry that 1Password in the browser isn't unlocking at the same time as the desktop app. The solution that the other user posted may not apply in your case and we'll need to investigate further to discover what the issue might be on your device. Can you tell me the following:

  1. If you restart the device does the issue still occur?
  2. Are you using a Windows PC or a Mac? What browser are you using?
  3. Are you using 1Password 8 or an earlier version of the app?

I look forward to hearing from you. 🙂

-Dave