Forum Discussion

jsd's avatar
jsd
New Contributor
4 years ago

1P not entering fields

I'm finding that 1P works with some login pages but not others. It is not working with the page that I need to use the most:
https://cas.sfu.ca/cas/login

Selecting either the username or password field brings up the 1P popup menu with options for the page, but nothing happens when I select the login profile. I've tried rebooting and running the lsregister script that has been suggested here, but neither worked. The extension worked when I logged into this site. I'd appreciate any help.

1Password Version: 7.9
Extension Version: 2.1.3
OS Version: 11.6

browser extension

3 Replies

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    Great to hear jsd! Of course, we'll be here to help. Hopefully you'll have smooth sailing from here on out. :+1:

  • jsd's avatar
    jsd
    New Contributor
    4 years ago

    Thanks, that seems to have worked. I'll follow up if anything changes.

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    jsd

    I'm having some trouble replicating the behaviour you'e mentioned. Can you try saving a new Login for sfu.ca and let me know if it improves your state of play? To illustrate, I've recorded the steps I took to test here.