1P8 - No unlock with Apple Watch

freyman

Gotcha. Thanks. Can you please send us a diagnostic report?

• Open 1Password > Preferences > Advanced and select Send Diagnostics
• Attach the diagnostics file from your downloads folder to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/624530/#Comment_624530
• Your forum username: freyman

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

Yes. I was able to unlock 1P with my watch. It has stopped in the recent past.

freyman,

Has unlocking 1Password via Apple Watch worked for you previously? If not, have you confirmed your Mac has the required Secure Enclave?

Please let me know what you find. :)

Ben

Hi @rpallred

Is the watch still working to unlock macOS? If the window shows up on the Mac, but nothing happens on the watch, that could indicate a communication issue between the Mac and the watch.

Ben

I am unable to get the Apple Watch to unlock 1Password for Mac 8.5.0 80500057, on BETA channel.

I have verified that I have signed into 1Password on my iPhone before attempting this method of authentication.

I am able to use my Apple Watch to unlock other aspects of the Mac so I have verified it is working on the same device I cannot get 1P to function as expected.

macOS version - 12.1 (21C52)

It's suddenly stopped working for me a few days ago. Didn't keep track of exactly when it stopped working. Have restarted the Mac, toggled it in the app, etc. The window pops up like it sent the alert to the watch, but nothing ever appears on the watch.

On nightly (80500041). MBP 2017 w/touchbar. macOS 10.15.7. watchOS 8.1

Hi @skeskali,

It could be that you first need to sign into 1Password on your iPhone before being able to unlock it on your Apple Watch, this is usually required after resetting devices. If that doesn't help, let us know if you're seeing any error messages or odd behaviour.

I had to reset my iPhone and Apple Watch last night :( and now I can't open 1Password with my Apple Watch anymore, despite toggling the settings on and off as suggested here.

Glad to hear it. :+1: If we can be of further assistance, please don't hesitate to contact us.

Ben

It's working again. Thanks for your reaction Ben.