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Forum Discussion
Rusty666
2 years agoOccasional Contributor
1Password & St George Bank, Australia.
1Password does not work with St George Bank, Australia - can anyone help?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Browser: Edge
1P_Evon
1Password Team
2 years agoHey Rusty666, thanks so much for getting back to us and providing the additional information.
I've done some further testing on my end with this specific site. I've been able to use 1Password to save the login information I entered on the bank's login page, and then fill all three fields.
However, it looks like the website has some specific security measures in place so that any data that is autofilled into the Security Number and Internet Password field is automatically removed if you try to enter any other characters. I can see that 1Password is filling the correct fields on the page, but the data is changed outside of our control after the fill happens.
Many banking sites (such as this one) impose password restrictions and security measures that do little to increase user security, while ultimately making it more difficult for users to rely on password managers to fill their complex passwords. We wrote an open letter to banks about this here: https://blog.1password.com/an-open-letter-to-banks/
At this stage, I recommend copying and pasting your credentials from the 1Password extension in to the Security Number and Internet Password fields for this website. I realize this isn't the answer you were hoping for, and I sincerely apologize for any inconvenience caused. While we are able to fill the Card/ Customer access number field properly (the page security measures aren't present on that field), the Security Number and Internet Password field would need to be filled in manually.
I hope that helps. Let me know if you have any further questions.
-Evon