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Former Member's avatar
Former Member
4 years ago

1Password 8 and Duo 2FA

I have 1Password 8 up and working on my Mac with my primary account. I tried to add my work account, which is Duo 2FA enabled and I just get an error "We weren't able to sign in to your account. Ma...
betas
1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @dvst8s 👋

We've received a few reports that some folks are having issues with Duo in 1Password 8 for Mac Early Access, and we're currently investigating what exactly is going wrong.

Could you create a Diagnostic Report and attach it to an email to support+mac@1password.com so we could take a closer look at what's happening behind-the-scenes? Here's how to do that:

  1. Open up the 1Password app, click your account name in the top-left corner of the app, and click Settings from the dropdown menu.
  2. Switch to the Advanced page, and click Send Diagnostics.
  3. Click Reveal to show the diagnostics report in the filesystem. Copy that file, and attach it to your email.

Once you've sent your email in, you should receive an automated reply that contains a Support ID that looks something like [#ABC-12345-678] -- post that in a comment below and that'll let us "link" things up on our end.