1Password 8 and the Safari extension are not unlocking at the same time

Thanks @mfanous, let's continue troubleshooting over email.

ref: RSR-18272-761

[#RSR-18272-761]

@mfanous

I do not see it just yet. It may be within our sorting system. I'd give it some time and check in with us and we'll look once more. Please let us know if you receive the ID.

Just a heads up steph_giles , I sent the email as requested. But there hasn't been automated reply yet.....

mailto:support+forum@1password.com

Hey @mfanous,

I'm sorry for the trouble you are having with 1Password in you browser.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I have similar frustrations as you mentioned, but I only have 1 Account. Before upgrading to v8, it was seamless. Now it seems, that each time I want to use 1Password, I need to close out Safari (save my tabs and pin them) just so I can use 1Password again. I enter the password multiple times in the browser, nothing happens. My only way to get it working so far....has been the following.

1. If I wait long enough (a good 3-4 minutes) it may pop-up (this doesn't always work)
2. The other option is each time I want to use 1Password, I need to close out of Safari, close out 1Password, re-login to 1Password, then open Safari. But this is the most annoying and time-consuming thing. It also needs to be done in this order, I tried another order and nothing happened. This behavior didn't happen until v8.

For record, the Safari extension and the Mac app are all up to date as well.

MelanieIs I forgot to mention that once the accounts in the extension and app match, you can turn back on "Integrate with 1Password app". So the steps are actually:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account(s) as necessary.
4. Sign back into your account(s) as necessary.
5. Go back to General, and re-enable "Integrate with 1Password app".

I do hope this helps!

@Joy_1P
That's awesome. That's it exactly. Saving for future emergencies.
Much better solution than dowsing the computer in gasoline and lighting a match, as I wanted to do between 10am and 4pm.

Hey MelanieIs, thanks for the update. It's great to hear that things are now working. In the future, if the app and extension do not show that they are linked to the same accounts, you can turn off the browser integration and then add/remove the accounts as needed. Here's how to do that:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account(s) as necessary.
4. Sign back into your account(s) as necessary.

Please feel free to reach out if you need more help. Have a great day.

OMG it works. I cleared the cookies/browser history and restarted everything and upgraded my ‘work’ account from guest to family member, and whichever one of those worked, it works now.

HOURS and HOURS.
Thanks.