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Forum Discussion
1Password 8 and the Safari extension are not unlocking at the same time
I know there are a lot of posts for this one, but I’m having the worst day at work because I cannot get 1Password to work with Safari. I have tried uninstalling and reinstalling. Even when the browser extension is installed and 1Password8 is running, the browser extension claims 1Password is locked. When I click it, it asks me if I want to open 1Password. But 1Password is open! And logged in! And telling the browser to open 1Password does nothing. Please help!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
20 Replies
Thank you. I have been trying this ^ all day.
Does not work.
Have also uninstalled both the extension and the app, reinstalled both. Have restarted computer. Nothing works.I wonder if there is some conflict between accounts? I have a ‘home’ account but recently created a ‘work’ account, with a limited set of passwords in one shared vault. The MacOS app is logged into the ‘work’ account (which is good: this is what I want), but when I right click on the browser extension, I can enter settings (in Safari) which show that is signed into my ‘home’ account. There is an icon there that says ‘locked’, but when I click it and log in, there’s no way to remove that account or unlock that account in the browser. Maybe that’s the problem?
- 1P_Dave
Moderator
I'm sorry that you're unable to unlock 1Password for Safari, the team and I are here to help until everything is working again. While we troubleshoot, as a temporarily workaround, you can copy and paste your passwords from the desktop app into Safari: Copy and fill passwords into apps that don't work with 1Password
It looks like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Application folder.
- Open your web browser.
Let me know if that doesn't fix the issue and I can help further.
-Dave
I have now been unable to access any accounts for an entire work day.
I guess I can go back to dashlane??I can’t even access this forum on my computer, since I have a complex password.
Basically, I can’t use my computer.
It’s so frustrating.THIS is the problem. See image.
- 1P_Tommy
@melaniels
The message you mentioned is a macOS/Safari issues. I would recommend checking for updates I have not seen this in some time.
Apple Support - Keep your Mac up to date
Apple Support - If you can’t turn on extensions in Safari - This should help with the exact message you mentioned.
Basically I have to throw the new computer in the garbage, because this is a dumpster fire.
“OPEN 1PASSWORD” button on the browser does nothing.I am also getting this annoying comment when, sometimes, I turn the browser extension off and want to turn it on again: “Safari detected an app or service that interfered with clicking.“
Please help. This is NOT WORKING and it is a disaster.
Brand new Mac. 1Password 8 and 1Password for Safari are NOT working together.
