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Mirdy87's avatar
Mirdy87
New Contributor
4 years ago

1Password 8 keeps locking on me from the App to Safari Extensions

1Password 8 keeps locking on me from the Mac App to Safari/Chrome Extensions. It is mostly the extensions that are acting completely independently from the app. I have the app set to 1 hour to lock but the extensions are locking constantly and especially when I close a window and re-open. The app is unlocked but the extension is not. I have restarted the app, the computer and even update the MacOS but still having issues. Chrome does not give me as many issues with this area as Safari.

1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: 13.0.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=1Password%208%20keeps%20locking%20on%20me%20from%20the%20App%20to%20Safari%20Extension

browser extension

4 Replies

  • Former Member's avatar
    Former Member
    4 years ago

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  • Mirdy87's avatar
    Mirdy87
    New Contributor
    4 years ago

    Awesome thank you for the suggestion. It appeared uninstalling the extension and re-installing worked but I also did these steps just in case. Thank you!

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi Mirdy87,

    It sounds like the 1Password in your browser is having trouble connecting with the desktop app. 1Password in the browser should integrate with the desktop app, stay unlocked when the desktop app has been unlocked and follow the lock settings set for the desktop app. I'd first suggest trying these steps below to see if they resolve the issue:

    1. Give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser.

    2. Open and unlock the 1Password desktop app.

    3. Open your browser > Wait a few seconds to see if 1Password is unlocked or not. If not, please two-finger click or control + click the 1Password icon in the browser toolbar > Settings > Scroll down to "Integrate with 1Password app" and toggle it off and on again.

    I hope this helps

    -- Brendan