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pinskerj's avatar
pinskerj
Occasional Contributor
3 years ago

1password 8 not copying OTP to the clipboard

For some reason, 1password 8 does not seem to be copying the OTP in the entry to the clipboard. At many sites (see attached jpeg), they don't have a separate OTP field. For example USAA.com they ask you to add the 6 digit OTP code to the end of your PIN. See attached. There is no way for 1password 8 to know this, so if you autofill the username and password, in 1password 7 it was easy just press command V to paste and log in. I can't get this working in 1password 8. There are other sites like this. Am I doing something wrong? 1password 7 handled this perfectly. Thanks.

1Password Version: 8.10.7
Extension Version: latest
OS Version: 13.4
Browser:_ Safari

browser extension

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  • pinskerj's avatar
    pinskerj
    Occasional Contributor
    3 years ago

    steph_giles - Can you explain what I am doing wrong why I can't paste it in? Why is 1password 8 not copying the OTP code to the clipboard like 1password 7 used to it? That would work fine. Is there a setting needed to enable this?

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey pinskerj,

    You're right, the expected behaviour is that after filing the username and password field 1Password will automatically fill the OTP field without the need to copy and paste it.

    We have an internal issue filed for this specific website so I have added you as an affected user. In the meantime you may find it easier on this site to click on the 1Password icon in your browser and drag and drop the OTP to the field.

    Can you let me know the other sites you are having trouble with so I can take a look?

    @haiGodzilla

    Can you let me know the exact shortcut you are referring to so to so I can understand? Do you mean the shortcut to fill?

    Thanks

    ref: dev/core/core#15850

  • Former Member's avatar
    Former Member
    3 years ago

    Would add that the shortcut isn't working when using 1Password mini also isn't working when trying to copy the OTP via mouse click from 1Password mini. Right now, the work-around is to open the details and copy the OTP from there via mouse click.

    Works neither on Mac (Ventura 13.3.1) nor on Windows 11 (latest patch).
    Latest 1Password version