1Password app keeps opening randomly

I am having the same problem and would like some assistance. Please contact me via email. Thanks!

mstapp I've located your ticket and sent you a reply over email. Let's continue the conversation there. :)

ref: NLJ-68555-996

Thanks. I send a diagnostics report and got this support ID: [#NLJ-68555-996]

Hi mstapp 👋

Could you also send us a diagnostics report the next time it happens? Please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report:

Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

• A link to this thread: https://1password.community/discussion/comment/621385/#Comment_621385
• Your forum username: mstapp
• The date & time at which 1Password appeared in the dock unexpectedly
• The console logs that appear to be related

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Any update on this issue? I've been experiencing the same issue for a few weeks.

Hey @erikheemskerk,

I located your email to us, and we'll take a look at the information you've provided, and we'll be in touch soon!

Jack

ref: RWH-32984-728

I sent an e-mail and got this support ID: [#RWH-32984-728]

@erikheemskerk

Thanks for that. The next time this happens, please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

• A link to this thread: https://1password.community/discussion/comment/621385/#Comment_621385
• Your forum username: erikheemskerk
• The date & time at which 1Password appeared in the dock unexpectedly
• The console logs that appear to be related

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

Hi Ben,

No worries. The option you're describing was already enabled.

In the macOS Console I can see the following events happening, which seem related:


default 10:44:38.158094+0100 runningboardd Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "foregroundApp:851" ID:189-115-311595 target:851 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveNonFocal" sourceEnvironment:"(null)">
]>
default 10:44:38.158260+0100 runningboardd Assertion 189-115-311595 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
default 10:44:38.159050+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed
default 10:44:38.159254+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed
default 10:44:38.160365+0100 launchservicesd SETFRONT: pid=851 asn=0x-0x2a02a foreground=1 oldFrontPid=15299 oldFrontASN=0x-0x15847196
default 10:44:38.160124+0100 1Password 7 SetFrontProcess: asn=0x0-0x2a02a options=1
default 10:44:38.159631+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed
default 10:44:38.158901+0100 runningboardd Invalidating assertion 189-115-309443 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) from originator [daemon<com.apple.coreservices.launchservicesd>:115]
default 10:44:38.158853+0100 runningboardd Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractive)
default 10:44:38.163039+0100 WindowServer Process now frontmost: <private>
default 10:44:38.162623+0100 runningboardd Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "frontmost:851" ID:189-115-311596 target:851 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)">
]>
default 10:44:38.162883+0100 runningboardd Assertion 189-115-311596 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
default 10:44:38.165067+0100 runningboardd Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.WindowServer(88)>:151] with description <RBSAssertionDescriptor| "FUSBFrontmostProcess" ID:189-151-311597 target:851 attributes:[
<RBSDomainAttribute| domain:"com.apple.fuseboard" name:"Frontmost" sourceEnvironment:"(null)">,
<RBSAcquisitionCompletionAttribute| policy:AfterApplication>
]>
default 10:44:38.165198+0100 runningboardd Assertion 189-151-311597 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
default 10:44:38.166918+0100 distnoted register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.agilebits.onepassword7 token: 2e300000023 pid: 558
default 10:44:38.167013+0100 distnoted register name: com.apple.sharedfilelist.launch object: kCFNotificationAnyObject token: 2e400000013 pid: 558
default 10:44:38.166183+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed
default 10:44:38.166577+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed
default 10:44:38.166922+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Set darwin role to: UserInteractiveFocal
default 10:44:38.167210+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed
default 10:44:38.165065+0100 runningboardd Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractiveFocal)


Hi @erikheemskerk

Apologies for the oddity. Do you have 1Password > Preferences > Browsers > Always keep 1Password Extension Helper running enabled? If not, could you please try enabling it and seeing if that helps?

Thanks!

Ben