Forum Discussion

beirne's avatar
beirne
Occasional Contributor
2 years ago

1Password beta freezes computer

This morning after restarting my computer I found that my computer would freeze up shortly after logging in. After trying to turn off some individual login items I finally turned off all of them and ...
betas
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

@bernie

Would you be able to get the log files from the device?

  1. Open Finder.
  2. Click Go in the menu bar at the top of the screen.
  3. Click Go to Folder.
  4. In the new pop-up window that appears paste:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

  1. Press return on your keyboard.
  2. Find the folder titled `logs' and right-click on it.
  3. Click Compress "logs".
  4. Attach the logs.zip file that is created to your message.

email those to support@1password.com