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Parzival's avatar
Parzival
New Contributor
12 months ago

1Password Beta on Firefox Nightly thinks it constantly has an update

1password beta extension(8.10.54.13) on Ubuntu 24.10 with Firefox nightly (136.0a1) says it has an update every time Firefox restarts, even though it doesn't. This causes you to have to login with your master password every time.

4 Replies

  • Braden's avatar
    Braden
    New Contributor

    I am having this same issue with the Zen browser (which is Firefox based). It constantly makes me enter my master password "because an update is available", even when no update is available. This is very annoying and makes the extension much less usable. It was working fine some time ago but in recent weeks I've been having this problem constantly; I'm not sure if what changed was on the Zen side or the 1Password side.

  • Parzival

    Thank you for posting the Support ID! I see that my colleague has sent you a reply via email, please continue the conversation there.

    -Dave

    ref: SJI-36385-231

  • Hello Parzival! 👋

    I'm sorry that 1Password in the browser is saying that an update is available when it really isn't. If you're still seeing the issue then can you please send in a diagnostics report and a screenshot from your end:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave