Forum Discussion

cwisniewski

New Contributor

3 years ago

1Password browser extension in Safari Technical Preview will not unlock, though it works elsewhere

browser extension

steph_giles

1Password Team

3 years ago

Hey cwisniewski, @Skyweir,

I'm so sorry that you had not yet received a response.

I think it would be useful if we could take a closer look at some logs and what may be going wrong here. I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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browser extension in Safari Technical Preview will not unlock, though it works elsewhere","id":"message:45355","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:6046"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:45355"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45355"},"body@stripHtml({\"truncateLength\":200})":" For some time now (I think since 2.4.1), on my 2019 Intel iMac , I can no longer get 1Password Safari Extension to unlock from within Safari Technology Preview. When I click the 1Password icon within...","body@stringLength":"1597","rawBody":"

For some time now (I think since 2.4.1), on my 2019 Intel iMac , I can no longer get 1Password Safari Extension to unlock from within Safari Technology Preview. When I click the 1Password icon within that browser's toolbar (which shows lock symbol as part of the 1Password toolbar icon), the traditional locked panel shows up. When I click on the one and only button on the panel (\"Open 1Password\") nothing happens. Within MacOS's settings I've set Safari Technology Preview to be my default web browser, and it is up-to-date (as of this writing \"Release 161 (Safari 16.4, WebKit 18615.1.17.6).\" The 1Password Extension opens without any trouble on Safari and Mozilla Firefox and the helper app in the Mac's menu bar works as expected. I have tried quitting the browser and 1Password. Neither of those steps work. I have tried rebooting the computer. That hasn't helped. I have tried disabling and re-enabling the browser extension within STP's settings. Frustratingly, nothing I have tried so far (short of uninstalling and re-installing 1password itself -- who would want to do that?) has worked.

\n\n

Any thoughts on how I can get around this problem? As you might imagine, the value of 1Password is significantly reduced if its integration in my primary browser won't work.

\n\n

1Password Version: 8.9.12 (80912010)
\nExtension Version: 2.4.1
\nOS Version: macOS 13.1 (22C65)
\nBrowser:_ Safari Technology Preview
\nReferrer: forum-search:Safari Technology Preview 2.4.1

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\n\n

Any thoughts on how I can get around this problem? As you might imagine, the value of 1Password is significantly reduced if its integration in my primary browser won't work.

\n\n

1Password Version: 8.9.12 (80912010)
\nExtension Version: 2.4.1
\nOS Version: macOS 13.1 (22C65)
\nBrowser:_ Safari Technology Preview
\nReferrer: forum-search:https://1password.community/search?Search=Safari%20Technology%20Preview%202.4.1

"},"Conversation:conversation:45355":{"__typename":"Conversation","id":"conversation:45355","solved":false,"topic":{"__ref":"ForumTopicMessage:message:45355"},"lastPostingActivityTime":"2023-01-20T07:19:59.000-08:00","lastPostTime":"2023-01-20T07:19:59.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:45355":{"__typename":"ModerationData","id":"moderation_data:45355","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:45355_1":{"__typename":"Revision","id":"revision:45355_1","lastEditTime":"2023-01-12T15:24:42.000-08:00"},"ForumReplyMessage:message:45359":{"__typename":"ForumReplyMessage","id":"message:45359","conversation":{"__ref":"Conversation:conversation:45355"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":45359,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password browser extension in Safari Technical Preview will not unlock, though it works elsewhere","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45359"},"parent":{"__ref":"ForumTopicMessage:message:45355"},"body":"

Hey cwisniewski, @Skyweir,

\n\n

I'm so sorry that you had not yet received a response.

\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

","body@stringLength":"1101","rawBody":"

Hey , @Skyweir,

\n\n

I'm so sorry that you had not yet received a response.

\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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