Forum Discussion

xCykrix's avatar
xCykrix
New Contributor
2 years ago

1Password Browser Extension is falsely indicating a Chrome Update is required.

OperaGX is incorrectly indicating that a Chrome Update is required when an update for OperaGX is not available. This is a significant inconvenience each time the browser is restarted or idle for a...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello xCykrix, thank you for reaching out. I'm sorry for the trouble you're running into with 1Password.

I've done some testing on my end but haven't been able to recreate the same behaviour. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/145805
  • Your forum username: xCykrix
  • A console and diagnostics report from 1Password:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon