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Former Member's avatar
Former Member
4 years ago

1Password buttons unresponsive in Safari

My girlfriend is always complaining that 1password is not working in Safari. The little popup underneath the input shows up, but the button in it is unresponsive and the button next to the address ba...
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Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello @generator,

I am sorry for the trouble. Usually, when 1Password does not connect with Safari, we can try these quick steps and it should put things back on track most of the time.

Right-click on the 1Password mini icon at the far right corner of the menu bar > select “Quit 1Password Completely” > Quit all browsers > Restart your computer > Try 1Password again.

If that doesn't work for your wife, I'd like to ask you to create a diagnostics report from her Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: url
  • Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!