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Former Member's avatar
Former Member
4 years ago

"1Password can't verify the identity of your web browser"

On macOS 12.3, I'm now seeing that my desktop 1Password (7.9.2) can't verify the chrome browser extension (2.3.0). When I go to "Troubleshooting->Restart 1password Extension Helper" I get: "1Passwo...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey billj, it sounds like the extension was unable to connect with the 1Password app on your computer. That's why you were asked to sign in. That's also why you are sometimes asked to unlock the extension with Command+Shift+X.

Please try the following to resolve those issues:

  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Fully quit 1Password app and browser.
  4. Restart the 1Password app and then open browser.
  5. Right-click the 1Password icon in your browser toolbar and choose Settings.
  6. Under General, re-enable "Integrate with 1Password app".
  7. Test things out with the extension.

Let us know how that goes!

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can't verify the identity of your web browser\"","id":"message:116483","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:116483","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:116483"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:116483"},"body@stripHtml({\"truncateLength\":200})":" On macOS 12.3, I'm now seeing that my desktop 1Password (7.9.2) can't verify the chrome browser extension (2.3.0). When I go to \"Troubleshooting->Restart 1password Extension Helper\" I get: \n\"1Passwo...","body@stringLength":"482","rawBody":"

On macOS 12.3, I'm now seeing that my desktop 1Password (7.9.2) can't verify the chrome browser extension (2.3.0). When I go to \"Troubleshooting->Restart 1password Extension Helper\" I get:
\n\"1Password can't verify the identity of your web browser\"
\nand unlocking the 1password app won't unlock the browser extension.

\n\n

thoughts?

\n\n
\n\n

1Password Version: 7.9.2
\nExtension Version: 2.3.0
\nOS Version: macOS 12.3

\n","kudosSumWeight":0,"postTime":"2022-03-22T11:36:19.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116483_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":422},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

On macOS 12.3, I'm now seeing that my desktop 1Password (7.9.2) can't verify the chrome browser extension (2.3.0). When I go to \"Troubleshooting->Restart 1password Extension Helper\" I get:
\n\"1Password can't verify the identity of your web browser\"
\nand unlocking the 1password app won't unlock the browser extension.

\n\n

thoughts?

\n\n
\n\n

1Password Version: 7.9.2
\nExtension Version: 2.3.0
\nOS Version: macOS 12.3

"},"Conversation:conversation:116483":{"__typename":"Conversation","id":"conversation:116483","solved":false,"topic":{"__ref":"ForumTopicMessage:message:116483"},"lastPostingActivityTime":"2022-03-28T20:07:12.000-07:00","lastPostTime":"2022-03-28T20:07:12.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:116483":{"__typename":"ModerationData","id":"moderation_data:116483","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:116483_1":{"__typename":"Revision","id":"revision:116483_1","lastEditTime":"2022-03-22T11:36:19.000-07:00"},"ForumReplyMessage:message:116488":{"__typename":"ForumReplyMessage","id":"message:116488","conversation":{"__ref":"Conversation:conversation:116483"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:116483/message:116488","revisionNum":1,"uid":116488,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: \"1Password can't verify the identity of your web browser\"","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:116488"},"parent":{"__ref":"ForumTopicMessage:message:116483"},"body":"

Hey billj, it sounds like the extension was unable to connect with the 1Password app on your computer. That's why you were asked to sign in. That's also why you are sometimes asked to unlock the extension with Command+Shift+X.

\n\n

Please try the following to resolve those issues:

\n\n
    \n
  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Fully quit 1Password app and browser.
    4. \n
  4. Restart the 1Password app and then open browser.
    5. \n
  5. Right-click the 1Password icon in your browser toolbar and choose Settings.
    6. \n
  6. Under General, re-enable \"Integrate with 1Password app\".
    7. \n
  7. Test things out with the extension.
    8. \n
\n\n

Let us know how that goes!

","body@stringLength":"975","rawBody":"

Hey , it sounds like the extension was unable to connect with the 1Password app on your computer. That's why you were asked to sign in. That's also why you are sometimes asked to unlock the extension with Command+Shift+X.

\n\n

Please try the following to resolve those issues:

\n\n
    \n
  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Fully quit 1Password app and browser.
    4. \n
  4. Restart the 1Password app and then open browser.
    5. \n
  5. Right-click the 1Password icon in your browser toolbar and choose Settings.
    6. \n
  6. Under General, re-enable \"Integrate with 1Password app\".
    7. \n
  7. Test things out with the extension.
    8. \n
\n\n

Let us know how that goes!

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