Forum Discussion

wonnage's avatar
wonnage
New Contributor
2 years ago

1password Chrome extension lying about saving generated passwords

The 1Password extension in Chrome offers to generate a password:

I accept this suggestion, and am prompted to update my existing login:

The extension says that the login is saved:

But when I check the "updated" entry, nothing has actually been updated and it still has the old password.

This sort of bug is absolutely unacceptable. I'm lucky the password shows up in the extension's password generator history, or I'd have been locked out of my account.

1Password Version: 1Password for Mac 8.10.52 (81052025)
Extension Version: 8.10.52.25
OS Version: 14.6.1 (23G93)
Browser: Chrome

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    wonnage

    Thank you for the example. So that I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • wonnage's avatar
    wonnage
    New Contributor
    2 years ago

    I haven't tested on other pages but it's 100% reliably broken on the Onelogin password change page. The new password is not saved anywhere. It just creates an empty entry like this:

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello wonnage! 👋

    I'm sorry that you're not seeing your new password saved to an existing items, that definitely isn't right. So that I can better understand the situation, can you tell me the following:

    1. Are you able to reproduce the issue again? Or did the issue only happen once?
    2. Does it happen on a specific website or does it happen on all websites on your Mac?
    3. When you update a password where don't you see it? When revealing it in the 1Password pop-up in the browser? In the desktop app? On 1Password.com? Or in all of these places?

    I look forward to hearing from you.

    -Dave