Forum Discussion

greenpig's avatar
greenpig
Occasional Contributor
2 years ago
Solved

1Password does not work with Safari profiles

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will f...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

stanhbb's avatar
stanhbb
New Contributor
2 years ago

Hey steph_giles ,

I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty.

When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend.

Have you been able to reproduce internally?

On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way.

Regards,
Stan.