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netnothing's avatar
netnothing
Occasional Contributor
3 years ago

1Password doesn't autofill on Disney.com websites.

Within the last few weeks, Disney has made a change to their login system they use for most Disney properties and 1PW can no longer autofill using the in form drop downs.

You can see this on most Disney websites as they all use a similar version of the popup style login form:

https://www.disney.com/
https://www.disneymovieinsiders.com/
https://disneyworld.disney.go.com/login

All of these sites are using the same Disney login credentials.

The autofill works when selecting it from the 1PW icon in the browser toolbar.

The autofill does NOT work when selecting a login directly on the form dropdowns (when you click on a form field and in the form it drops down the login options). This results in nothing filling in the form.

This is impacting all browsers I have tried on my Mac: Chrome, Safari, Firefox, Edge.

This is not impacting browsers in iOS as I don't think they get the same popup style login form.

1Password Version: 8.10.8 (81008045)
Extension Version: 2.12.0
OS Version: macOS 13.4.1
Browser: Chrome

browser extension

15 Replies

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thank you for getting back to us blubell, I understand that this isn't ideal.

    Does the workaround Dave provided work for you?

  • blubell's avatar
    blubell
    New Contributor
    3 years ago

    As I indicated before, the in browser 1Password also fails in Firefox and Chrome based browsers, in Windows 10 and 11. All environments tested are up to date. I haven't been able to test the Android environments.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    blubell

    I'm sorry for the frustration, the issue is still being worked on by our development team. I've added your report to the internal work item that we have open.

    In the meantime, this workaround should help:

    1. Open the Disney website and navigate to the login form.
    2. Click on the 1Password icon in your browser's toolbar.
    3. Select your Login for Disney, click Autofill.

    Let me know if that doesn't work.

    -Dave

  • blubell's avatar
    blubell
    New Contributor
    3 years ago

    The same problem occurs in the MS Windows environment with Firefox and Chrome based browsers. Attempting to open a website using in browser extension also fails. When can we expect a resolution? There is a large community that accesses Disney websites.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey netnothing,

    Thanks for taking the time to report this.

    The login forms for these particular websites are built using something called a focus trap which makes it difficult for 1Password to fill the fields from the inline menu.

    Our developers are aware and are looking to make improvements on these pages in a future update.

    I'm sorry for the disruption. In the meantime, as you have suggested I would recommend filling these fields from the 1Password icon in your browser toolbar.

    Let us know if there is anything else we can help with at all.

    ref: dev/core/core#1088