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Labutin's avatar
Labutin
New Contributor
2 years ago

1password doesn't popup on the website where it worked fine before

MacOS: Sonoma 14.6.1
Safari: 17.6
Firefox: 128.0.3
1Password for Mac 8.10.38 (81038062)

1password doesn't suggest logins on the bank's website chase.com


1Password Version: 8.10.38
Extension Version: 2.27.1
OS Version: MacOS: Sonoma 14.6.1
Browser: Safari

6 Replies

  • Labutin

    Our developers are investigating an issue where 1Password's suggestion might sometimes not appear on Chase's website. Can you try to click in the password field first and then the username field. Like this:

    Does that allow you to fill your login? I look forward to hearing from you.

    -Dave

  • Hello Labutin and Jayschwa! πŸ‘‹

    I'm sorry that 1Password isn't offering to fill your login on the Chase website. There is an issue that our development team is currently investigating and that I suspect that you're running into.

    Just to confirm: are you trying to login to secure.chase.com? If you are then can you try the login form on the main homepage:

    1. Go to chase.com (not secure.chase.com)
    2. Try to fill your login into the login form on the homepage.

    Let me know if that works.

    -Dave

    ref: dev/core/core#31532

  • Labutin's avatar
    Labutin
    New Contributor

    Found these threads:
    * https://1password.community/discussion/144255/chase-com-filling-isnt-working/p2
    * https://www.reddit.com/r/1Password/comments/1digbri/chase_bank_website/

  • Jayschwa's avatar
    Jayschwa
    New Contributor

    I'm having the same problem. I've noticed autofill has stopped working on a few sites in the last week or two. chase.com being the main one I notice.

    1Password browser extension version 2.27.1
    22700103, on STABLE channel
    Browser: Brave Version 1.68.137 Chromium: 127.0.6533.100 (Official Build) (64-bit)