1Password doesn't work in my Brave web browser

romad

I found that report. Thanks!

ref: EDB-47731-684

@Joy_1P
Here is the Support ID #: [#EDB-47731-684]

As a precaution, I shutdown Safari and had only the Brave web browser running when I went through the steps.

romad sorry about that. Are you able to reproduce the behavior and then send us the following so that we can investigate further?

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/668772#Comment_668772
* Your forum username: romad

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

@Joy_1P Still doesn't work.

The 1Password icon in the tool bar shows it as still locked even though I have launched and unlocked 1Password.app first:

Clicking on the toolbar icon opens this window:

but nothing happens when I click on the "Open 1Password" button.

I still tried it out but 1Password never activated in Brave.

BTW, I'm using the MacOS version of 1Password so the text is slightly different from what you wrote in the "Turn on..." paragraph above.
In step 2, it is Preferences instead of Settings, and in step 3, instead of the word "Keep" it is "Show".

romad Glad to hear that you were able to pin the 1Password icon to the toolbar. However, it sounds like the extension is having a hard time communicating with the 1Password app in order to unlock. To fix that, please try the following:

Turn on 'Keep 1Password in the menu bar' in the 1Password app settings
1. Open the 1Password app.
2. Click 1Password in the top left corner and select Settings.
3. Under the General section ensure "Keep 1Password in the menu bar" is checked.

Reset the connection between the app and extension
1. Right-click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Fully quit 1Password app and browser.
4. Restart the 1Password app and then open browser.
5. Right-click the 1Password icon in your browser toolbar and choose Settings.
6. Under General, re-enable "Integrate with 1Password app".
7. Test things out with the extension.

Please let us know how that goes.

@Joy_1P, All that did was pin the icon to the toolbar; it still shows 1Password as locked (it isn't, I unlocked it directly) and nothing happens when I click on the pinned icon.

Hey romad, if the extension is installed and enabled, then you'll want to follow the steps here to pin the extension to your toolbar in Brave: https://support.1password.com/missing-browser-button/#brave

Does that help? If you are still unable to use 1Password in Brave, please let us know.