Forum Discussion

Bereldhuin's avatar
Bereldhuin
New Contributor
17 days ago

1Password extension always opens a login page while linked to the app

Hi,

I'm using the 1password extension (Chrome, Brave and Firefox) on Ubuntu 24.04. 

The extension is linked to the app. The settings are ok in the app (Connect with 1Password in the browser) and in the extension (Integrate this extension with the 1Password desktop app).

Every morning, the first time I need to enter my main password in the extension (screenshot 1), 1password extension says I need to connect and open a new tab to the login page (screenshot 2). But I just have to close it and it then works fine (screenshot 3), probably because it has also unlocked the deskop app.

The problem is the same with my personnal and pro account.

If I first open and unlock the app, I don't have this problem.

How can I avoid this behaviour ? 

Thanks for your help,

Fred

 

Screenshot 1 :

Screenshot 2: 

Screenshot 3:

 

browser extension
linux

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 days ago

    Hello Bereldhuin​! 👋

    I'm sorry that you're being unexpectedly asked to sign in when you open your browser. The behaviour that you've described definitely doesn't seem right. I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-extension-always-opens-a-login-page-while-linked-to-the-app/158325
    • Your forum username: Bereldhuin


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave