Forum Discussion
Former Member
4 years agoHey @AnaRose ,
Sounds like 1Password in Safari is unable to communicate with the desktop app for some reason. Can you please try this:
- Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
- Quit Safari by right clicking its icon in the Dock and selecting "Quit".
- Open and unlock 1Password.
- Open Safari and test if it is working properly now.
In case it still doesn't respond to your clicks, please send us a diagnostics report to mailto:support+x@1password.com so we can investigate this issue better.
Here's how to generate a diagnostics report: https://support.1password.com/diagnostics/