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PeterThornton's avatar
PeterThornton
Occasional Contributor
2 years ago

1Password Extension preventing payments going through in chrome, edge, Firefox

For some time now, I've had problems with a government property titles office website ordering searches and documents, with the order process failing at very last step in the payment workflow, with v...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello PeterThornton! 👋

I'm sorry that you're having trouble completing your payment on a government website. I'd like to ask a few questions to clarify the situation:

  1. Do your payments go through in Safari even when 1Password for Safari is enabled?
  2. Focusing on Chrome for a moment, if you disable the 1Password extension there then does the payment go through on the website?

I look forward to hearing from you.

-Dave