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Forum Discussion
Anonymous
4 years ago1Password for Linux 8.5.0: Hijacking non-shortcut keys
When I have 1Password running it hijacks ctrl+- (control minus) system-wide. I'm not able to use that short-cut in the browser to zoom out, for example. Quitting 1Password re-enables the shortcut. ...
Dayton_ag
1Password Team
4 years agoHey there @icio, I'm really sorry you're running into an issue here!
I just tested this out personally (Ubuntu 20.04, 1Password 8.5.0), and Ctrl+minus worked for me in 1Password as well as in other programs, even with 1Password active.
We've released a beta update today - could you grab that latest beta and let me know if that resolves the issue you're seeing? I'm hopeful it's a one-time hiccup that the next update will resolve.
If you update and still run into the issue, let's hop over into email so we can grab some diagnostics information and dig a bit deeper. You can generate a diagnostics report using the steps below:
- Open up the 1Password app, click your account name in the top-left corner of the app, and click Settings from the dropdown menu.
- Switch to the Advanced page, and click Send Diagnostics.
- Click Reveal to show the diagnostics report in the filesystem.
Once you have that file, could you send me an email at support+linux@1password.com and attach that report? Within the email, please include a link to this forum discussion, a brief description of the issue, and your forum username.
After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.
Thanks, I'm looking forward to getting this sorted for you! :smile: