1Password for Mac

huskym1025

Thank you for posting the Support ID. I see that your email made it to the right team and one of my colleagues will send you a reply as soon as possible. Since we have a communications channel open via email, I'm closing this thread.

-Dave

ref: QZC-77546-484

[#QZC-77546-484]

I just sent the log file. Hope it helps.

huskym1025

Thanks for the reply and for those additional details. To clarify: I was asking for a screenshot of the message that you received saying "file format not allowed" when you tried to send the diagnostics report.

If you send an email to support+forum@1Password.com with the following information then the team can send you a secure upload link so that you can send us the diagnostics report in a different way:

• A link to this thread: https://1password.community/discussion/142525/1password-for-mac
• Your forum username: huskym1025

Once you've sent the email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

First of all, let me explain what I am using. I have a 2023 Mac mini with 16GB memory, 256GB SDS running Sonoma 14.0. I use Safari v17.0. I have the latest version of 1Password for the Mac and latest version of the Safari extension of 1Password. When I go to a website and get the login prompt, I see the 1Password icon on the right of the prompts. When I click on the icon, it mostly pops open 1password. Some times on other websites, I can click on the 1password icon on the login prompt and it will popup the name and password for that site. The first part of this sentence happens more so than the second part. As I mention before. I imported my password file from last pass into 1password. I did notice that I had a few duplicates. I went into 1password and removed the duplicates. Is it possible that I have a corrupt password file? I really like 1password and want to get it working right. I'm paid up for a year, so I don't want to switch to another password manager. I'm not sure what a screenshot would show you. If you still insist, I can provide that. Thanks for all your help.

huskym1025

I'm sorry that you're having trouble attaching the diagnostics report to an email. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

• Take a screenshot on your Mac

-Dave

It says file format not allowed when I try to attach the diagram file.

huskym1025

Thank you for the reply. Have you already tried the troubleshooting steps that my colleague suggested in his first reply to you? You can find them here: If 1Password isn't working in your browser

If that doesn't work then I'd like to ask you to reproduce the behaviour one more time and then send us logs and a diagnostics report so that we can investigate further:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread:
• Your forum username:
• Please do not post your files to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I don't use profiles.

Thank you for pointing that out greenpig, I have passed it on to the team.