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bpaluzzi's avatar
bpaluzzi
New Contributor
2 years ago

1Password for Safari not communicating with the desktop app [FIXED]

https://1password.community/discussion/comment/717333/#Comment_717333 Both the extension and the app are updated and at current versions. Have tried various combinations of quitting browser + a...
browser extension
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
2 years ago

Hi jazzman

Apologies for the trouble you're experiencing no longer being able to unlock 1Password for Safari with Touch ID on your iMac. This is due to an unexpected issue that arose over the weekend but the development team have identified the root cause and are working on a fix for this bug. I recommend keeping 1Password for Safari updated and keeping an eye out on the incident page for updates:
- How to keep 1Password up to date in your browser
- 1Password Status - SLS not working in Safari

In the meantime, you can manually unlock 1Password for Safari with your account password and use it as normal until a fix is available to resolve the broken integration. You can also switch to another non-Safari browser as the 1Password browser extension and integration to the desktop app is functioning as normal there.