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3 years ago

1Password for Safari stops working until Safari is closed and restarted

This discussion was created from comments split from: Does anyone's Safari Extension ever "stop working" until Safari is force closed / restarted?.
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1P_Dave
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3 years ago
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AMonitorDarkly

Can you clarify if you're seeing an issue when using the 1Password for Mac app itself or when using 1Password for Safari on the Mac? If it's the latter then I do see an open issue similar to the iOS issue being discussed in this thread for the Safari browser extension on the Mac. I'd like to ask you to create a diagnostics report from your Mac so that I can confirm that you're affected by the same specific bug:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#20485

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1Password for Safari stops working until Safari is closed and restarted","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:109085"},"parent":{"__ref":"ForumTopicMessage:message:109083"},"body":"

AMonitorDarkly

\n\n

Can you clarify if you're seeing an issue when using the 1Password for Mac app itself or when using 1Password for Safari on the Mac? If it's the latter then I do see an open issue similar to the iOS issue being discussed in this thread for the Safari browser extension on the Mac. I'd like to ask you to create a diagnostics report from your Mac so that I can confirm that you're affected by the same specific bug:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

\n\n

ref: dev/core/core#20485

","body@stringLength":"1687","rawBody":"

\n\n

Can you clarify if you're seeing an issue when using the 1Password for Mac app itself or when using 1Password for Safari on the Mac? If it's the latter then I do see an open issue similar to the iOS issue being discussed in this thread for the Safari browser extension on the Mac. I'd like to ask you to create a diagnostics report from your Mac so that I can confirm that you're affected by the same specific bug:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

\n\n

ref: dev/core/core#20485

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