Forum Discussion

ezfe's avatar
ezfe
Occasional Contributor
2 months ago
Solved

1Password for Safari Stuck Locked

My 1Password for Safari was working perfectly for a few weeks, but I updated 1Password and now it's broken again. I can use it if I disable the integration.

How can I make the integration work again? In the attached screenshot you can see that the 1Password icon in the menu bar is unlocked.

 

browser extension
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    ezfe​ 

    Thanks for the reply. It looks like you're using a mismatched set of versions: the production version of 1Password for Safari and the beta version of the 1Password for Mac app. Our development team is currently working on fixing an issue where app integration won't work between mismatched versions. 

    To workaround the issue, you can switch to the beta version of 1Password for Safari to match the desktop app: Use 1Password beta or nightly releases

    -Dave

    Issue=PA-875

3 Replies

    • ezfe's avatar
      ezfe
      Occasional Contributor
      2 months ago

      Hi Dave,

      I've been using it with the extension disconnected because that prevents this issue. When I reconnect it and lock everything, I've just confirmed that it doesn't unlock the extension even when the main app is locked as I described.

      The version of the extension is 8.11.18.36 and the app is 8.11.20

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        ezfe​ 

        Thanks for the reply. It looks like you're using a mismatched set of versions: the production version of 1Password for Safari and the beta version of the 1Password for Mac app. Our development team is currently working on fixing an issue where app integration won't work between mismatched versions. 

        To workaround the issue, you can switch to the beta version of 1Password for Safari to match the desktop app: Use 1Password beta or nightly releases

        -Dave

        Issue=PA-875