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Forum Discussion
System
3 years agoSuper Contributor
1Password for Safari stuck on "Unlocking..."
This discussion was created from comments split from: Safari extension unreliable and slow.
1P_Dave
Moderator
2 years agoThank you for the screenshot. The team would like to investigate this further, the next time that the issue occurs could you please provide the following:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/143730/1password-for-safari-stuck-on-unlocking#latest
- Your forum username: EarthAura
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave