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Forum Discussion
1Password for Safari v2.1.3 doesn't sync changes from desktop app
I frequently (multiple times per day, and always after editing items) have to toggle the Integrate with 1Password App setting off and on for the 1Password for Safari extension to pick-up any changes ...
Hey snozdop ,
First, we need to figure out where the sync stops - does the desktop app sync the changes to your 1Password.com account immediately, or does it take some time?
If the desktop app syncs the changes to your 1Password.com account immediately, then we can continue investigating why the extension doesn't get the new/edited information on the spot from your 1Password.com account.
Please test it like so:
- Open your 1Password desktop app (do not have both version 7 and 8 installed simultaneously - only have one of them installed, then open it).
- Create a new login item and call it "Test". No need to input anything else in it. Save the new item.
- Check the 1Password extension in your browser and see if the new item is present there. If not, log into your account on our website and check if the new item is showing there.
In case the new item is not present in the extension and in your 1Password.com account, we'll need to investigate why the desktop app doesn't sync/push new information to your account.
