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Forum Discussion
snozdop
5 years agoSuper Contributor
1Password for Safari v2.1.3 doesn't sync changes from desktop app
I frequently (multiple times per day, and always after editing items) have to toggle the Integrate with 1Password App setting off and on for the 1Password for Safari extension to pick-up any changes ...
Former Member
5 years agoHey snozdop ,
Thanks for the update here.
In order to figure this out we need to take the 1Password desktop app out of the equation. We need to test syncing between 1Password for Safari and our website only, without any additional stops in apps/clients.
Please turn off the "Integrate with 1Password app" option in 1Password for Safari's settings, then test it by creating a new item in your account on our website. As soon as you save the new item, check the extension and see if the new item is found there. You can also test by creating a new vault (call it "test"), switch to that vault and create new items in it, then see if you can find that vault in the extension's vault view selector and see the items in it in real time.
You can also try locking and unlocking the extension to see if that affects the syncing time, but that shouldn't be required.
In case you don't see anything new showing up in the extension, I'd like you to take it a step further and try this:
- Restart your computer.
- Restart the modem/router in your house.
- Disable any anti-virus / firewall / vpn / any app that may affect network traffic on your computer.
- Test and see if you are able to reproduce the issue then.
As for the other issue you mentioned where the extension takes a long time to load up - that's related to the integration with the desktop app and needs to be investigated separately. When you turn off the "Integrate with 1Password app" option in the extension's settings, it should no longer get stuck on "Loading" when you open it. Let's troubleshoot this after we're done with the syncing issue.