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RedFox's avatar
RedFox
New Contributor
5 months ago

Regenerate Secret Key - Did Not Create Emergency Kit - Offline Mode

On a Windows 11 PC, I started to regenerate a secret key. I pressed the regenerate key and I expected to see a web page to create the emergency kit for printing and then safe storage. After pressing ...
browser extension
macos
  • sameerchavan's avatar
    sameerchavan
    Frequent Contributor
    4 months ago
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    I am also having same problems. Any logins updated on the web browser does not reflect in the mac app and vise-a-versa. This is really annoying. Please provide a sync button on both the web and mac app for your incapabilities of tech team. Its irratiting. I am trying to find alternatives for passward manager. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 months ago
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      sameerchavan​ 

      I'm sorry that you're not seeing changes made to items on all devices. If you lock and then unlock the desktop app then does that get things working again? 

      Can you also tell me which version of 1Password you're currently using? 

      -Dave

      • sameerchavan's avatar
        sameerchavan
        Frequent Contributor
        3 months ago
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        Yes, the lock and unlock does solve the problem. But I would request to have a sync icon on the desktop app and also on the browser extension.  
        Even gmail has a sync account icon to pull new emails, even if they are super smart than you guys, There is no shame. It just helps and the user is in control to sync it if there is a delay. In your case, it’s always delay,

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago
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    Hello Leon_Guan! 👋

    I'm sorry that you're seeing a delay between creating a new item using 1Password in the browser and seeing that item in the desktop app. It sounds like the item is making it to your 1Password account (since you see it in the web app) and the issue is occurring from the desktop app's side of things. Can you tell me which version of 1Password for Mac you're using? 

    You can force the 1Password for Mac desktop app to check for new items by manually locking and then unlocking the app. Does that allow you to see the item immediately? 

    -Dave

    • finwe's avatar
      finwe
      Super Contributor
      4 months ago
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      Hi, have the same exact issue. 

      1Password browser extension version 8.10.70.27 in Firefox with Windows 10, 1Password for Windows 8.10.72.

      Locking and unlocking also solves this, I'd too vote for a sync button.

      I have also sent the diagnostics report, the support ID is XUB-34481-981.

      Furthermore, when creating the item, the extension lagged, so I clicked the create button twice and two items were created, I guess the UX of this could be improved, but it is for a new conversation, right?

      • 1P_andi's avatar
        1P_andi
        Icon for 1Password Team rank1Password Team
        4 months ago
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        Hi ​@finwe thanks for sending that in. Just confirming that I've found it and will continue the conversation via email 🙂

    • Leon_Guan's avatar
      Leon_Guan
      Occasional Contributor
      6 months ago
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      Thanks, This is my version of desktop app:

      1Password for Mac 8.10.62 (81062027)

      And yes, you are right, manually lock and unlock 1P will have the items synced after login very quickly. Can we at least have a sync button or shortcut to let's decide whether to sync from server?

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago
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        Leon_Guan 

        Thank you for confirming that locking and unlocking 1Password allows you to see the new changes immediately.

        The 1Password app doesn't have a sync button since it should just update automatically and instantly whenever you create a new item, or edit an existing item, on another device or browser. It sounds like something is going wrong with how the 1Password app communicates with your 1Password account. The next time that you run into the issue, so that we can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/for-how-long-will-an-entry-get-sync-to-desktop-from-browser-extension/152138
        • Your forum username: Leon_Guan


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave

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home","parent":{"__ref":"Category:category:discuss"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:cuxzj43862"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:discuss"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true}},"ForumTopicMessage:message:35679":{"__typename":"ForumTopicMessage","uid":35679,"subject":"1password not filling up username on specific site","id":"message:35679","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:35679","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:8382"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:35679"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:35679"},"body@stripHtml({\"truncateLength\":200})":" Hi, I am not being able to fill up username using 1password on this bank site: \nhttps://www.macro.com.ar/biempresas/?# \n\n Any suggestion on how to make it work? \n\n Please advise \n\n I'm running 1pass...","body@stringLength":"464","rawBody":"

Hi, I am not being able to fill up username using 1password on this bank site:
\nhttps://www.macro.com.ar/biempresas/?#

\n\n

Any suggestion on how to make it work?

\n\n

Please advise

\n\n

I'm running 1password 8.7.1 on MacOs 12.4

\n\n
\n\n

1Password Version: 8.7.1
\nExtension Version: 2.3.3
\nOS Version: 12.4
\nReferrer: forum-search:macro.com.ar

\n","kudosSumWeight":0,"postTime":"2022-06-04T12:54:54.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:35679_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":71},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi, I am not being able to fill up username using 1password on this bank site:
\nhttps://www.macro.com.ar/biempresas/?#

\n\n

Any suggestion on how to make it work?

\n\n

Please advise

\n\n

I'm running 1password 8.7.1 on MacOs 12.4

\n\n
\n\n

1Password Version: 8.7.1
\nExtension Version: 2.3.3
\nOS Version: 12.4
\nReferrer: forum-search:https://1password.community/search?Search=macro.com.ar

"},"Conversation:conversation:35679":{"__typename":"Conversation","id":"conversation:35679","solved":false,"topic":{"__ref":"ForumTopicMessage:message:35679"},"lastPostingActivityTime":"2022-07-06T11:07:38.000-07:00","lastPostTime":"2022-07-06T11:07:38.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:35679":{"__typename":"ModerationData","id":"moderation_data:35679","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:35679_1":{"__typename":"Revision","id":"revision:35679_1","lastEditTime":"2022-06-04T12:54:54.000-07:00"},"ForumReplyMessage:message:35682":{"__typename":"ForumReplyMessage","id":"message:35682","conversation":{"__ref":"Conversation:conversation:35679"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:35679/message:35682","revisionNum":1,"uid":35682,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1password not filling up username on specific site","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:35682"},"parent":{"__ref":"ForumTopicMessage:message:35679"},"body":"

Hi pcassain:

\n\n

On behalf of Joy, you're very welcome!

\n\n

Jack

","body@stringLength":"266","rawBody":"

Hi :

\n\n

On behalf of Joy, you're very welcome!

\n\n

Jack

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-06T11:07:38.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:35682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1754925389163":{"__typename":"CachedAsset","id":"theme:customTheme1-1754925389163","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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