Forum Discussion
1Password Not Opening from Toolbar ios15
When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.
When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.
When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.
","body@stringLength":"197","rawBody":"When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.
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Not Opening from Toolbar ios15","moderationData":{"__ref":"ModerationData:moderation_data:19693"},"body":"Thank you @RobertChiliDog! Have you received a ticket number already?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-10-27T05:33:09.000-07:00","lastPublishTime":"2021-10-27T05:33:09.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:19692":{"__typename":"ModerationData","id":"moderation_data:19692","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19692":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:19692","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:19686/message:19692","revisionNum":1,"uid":19692,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:19686"},"conversation":{"__ref":"Conversation:conversation:19686"},"subject":"Re: 1Password Not Opening from Toolbar ios15","moderationData":{"__ref":"ModerationData:moderation_data:19692"},"body":"Done
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"6","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-10-27T04:21:01.000-07:00","lastPublishTime":"2021-10-27T04:21:01.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:19691":{"__typename":"ModerationData","id":"moderation_data:19691","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19691":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:19691","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:19686/message:19691","revisionNum":1,"uid":19691,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:19686"},"conversation":{"__ref":"Conversation:conversation:19686"},"subject":"Re: 1Password Not Opening from Toolbar ios15","moderationData":{"__ref":"ModerationData:moderation_data:19691"},"body":"@RobertChiliDog:
\n\nI would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
\n\nAfter you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
\n\nLooking forward to your message!
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\nAs per attached, I enter my master password and nothing happens when you touch the right arrow. When you click done, it closes with no action.
Thanks @RobertChiliDog. I realize it is a bit of a cliche, but could you please try restarting the device and see if that helps?
\n\nBen
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\n\nWhat version of the 1Password app is this happening with, and on what version of iOS exactly?
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