Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password Not Opening from Toolbar ios15

When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.

17 Replies

  • Former Member's avatar
    Former Member

    Thank you @RobertChiliDog! Have you received a ticket number already?

  • Former Member's avatar
    Former Member

    @RobertChiliDog:

    I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Former Member's avatar
    Former Member

    No difference
    As per attached, I enter my master password and nothing happens when you touch the right arrow. When you click done, it closes with no action.

  • Former Member's avatar
    Former Member

    Hi there, latest version of 1Password and iOS 15.0.2

  • Former Member's avatar
    Former Member

    Hi @RobertChiliDog!

    What version of the 1Password app is this happening with, and on what version of iOS exactly?